What Should I Do if I Encounter Issues with My Subscription or Payment?

If you’re experiencing issues with your Phoenix subscription or payment, don’t worry—our support team is here to help you resolve the problem quickly. Here’s what you can do:

1. Check Your Billing Section:
   Log in to your Phoenix account and navigate to the "Usage & Billing" section. This will allow you to review your subscription status, billing history, and any potential issues with payment processing.
2. Contact Phoenix Support:
   If you’re unable to resolve the issue on your own, the next step is to reach out to our support team. You can send an email to support@lunartech.ai or fill out the contact form on our Contact Page. Please provide details of the issue, such as error messages or payment discrepancies, to help us assist you better.
3. Payment Issues:
   If there’s a problem with payment processing, such as failed transactions or incorrect charges, our support team will work with you to investigate the issue and provide a resolution. In some cases, updating your payment method may be necessary, which can be done via the "Manage Subscription" button in your account settings.
4. Subscription Concerns:
   If you're facing difficulties with your subscription, such as incorrect plan changes or issues accessing features, our team will ensure that your account is updated and functioning as expected. We will help you troubleshoot and restore any lost access or credits.

Our support team is dedicated to making sure your experience with Phoenix is seamless, and we’ll work quickly to resolve any issues related to your subscription or payment.