How Do I Cancel My Phoenix Subscription?

If you’ve decided to cancel your Phoenix subscription, rest assured that the process is quick and easy. Whether your needs have changed, or you're simply taking a break, we’ve made it hassle-free to manage your subscription. Here’s a step-by-step guide on how to cancel your Phoenix subscription:

1. Log in to Your Phoenix Account
   Begin by logging into your Phoenix account at app.phoenix.lunartech.ai. Ensure you're using the account associated with the subscription you want to cancel.
2. Access Your Account Settings
   Once logged in, navigate to the "Usage & Billing" section on your account dashboard. This is your hub for all billing-related settings and subscription management options.
3. Click on "Manage Subscription"
   Inside the "Usage & Billing" section, look for the "Manage Subscription" button. Clicking this will take you to the subscription management page where you can make changes or cancel your plan.
4. Select "Cancel Subscription"
   On the subscription management page, you will find the option to "Cancel Subscription." Simply click on this option to start the cancellation process.
5. Confirm Your Decision
   To avoid any accidental cancellations, Phoenix will guide you through a few prompts to confirm your decision. These steps ensure that you're sure about canceling. Once confirmed, your subscription will be officially marked for cancellation, and you won’t be charged for future billing cycles.
6. What Happens After the Billing Cycle Ends?
   After your billing cycle ends, your account will be downgraded to the free-tier status, meaning your credits and access to certain AI tools will be limited. However, you’re free to upgrade again at any time and resume your experience with Phoenix.
7. Need Help or Have Questions?
   We understand that situations change, and we’re always here to support you. If you encounter any issues or have questions during the cancellation process, don’t hesitate to reach out to our friendly support team. You can contact us at support@lunartech.ai or through our contact page.

We’re committed to ensuring your experience with Phoenix is as seamless as possible. Whether you’re canceling for now or just exploring other options, we hope you’ll return to Phoenix whenever you're ready. Thank you for being a part of our community, and we wish you all the best in your future endeavors!